Sunflower merchandise is made to order and fulfilled by our production partner, Printful. If something arrives wrong, we’re here to help. This policy covers merchandise purchased through our online shop.
How to get help
Email Christy@thesunflowerbakeryandcafe.com with your order number and a description of the problem. You can also call (409) 763-5500. Please contact us before mailing anything back; we’ll explain any next steps.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and report damage, printing defects, or a fulfillment mistake promptly, no later than 30 days after receipt. Include clear photographs showing the issue. For an incorrect item or size, include the item’s label and packing slip if available.
We’ll review the details with Printful. Approved quality or fulfillment claims qualify for a replacement at no extra cost or a refund. You do not need to return an item for these quality claims.
Size choices and change of mind
Except where applicable consumer law requires otherwise, we do not offer returns or exchanges because you changed your mind or selected the wrong size or color. Please check the product description and size guide before ordering. Receiving something different from what you ordered is a fulfillment issue, not a size-choice exclusion.
Missing deliveries
If your package appears lost in transit, contact us promptly and within 30 days after its estimated delivery date. We may ask you to confirm the address and check with the carrier. Confirmed losses are reviewed for replacement or refund. Printful’s standard coverage excludes packages marked delivered; please contact us and the carrier if tracking says delivered but your package is missing.
Incorrect addresses and unclaimed packages
Please check your delivery address carefully. Reshipping charges apply when a package is returned because of an incorrect address or because it was unclaimed. Printful allows 30 days from its return notification to us to arrange reshipping, so please respond promptly when we contact you. After that period, the item may no longer be available.
Your consumer rights
For deliveries to Brazil, you may cancel within seven calendar days after receiving your order. Contact us to arrange the process. Nothing in this policy limits cancellation rights, legal guarantees, refunds, or other remedies that applicable consumer law provides. Where those rights differ from this policy’s ordinary conditions or deadlines, your legal rights apply.